A cooperative of accomplished marketing specialists dedicated to providing services that actually work and won’t cost you an arm and a leg.
Providing solutions for our clients across a wide range of industries for over 20 years.
Here are a few of the clients with whom we’ve worked.
Who’s Talking About You and
What Are They Saying?
Improve Customer Experience
Customer Loyalty is the result of customer satisfaction. Is your brand meeting their needs? Our Audience Listening Service and analytics can provide you with clear answers that can improve their experience and keep them coming back for more.
How Do You Protect Your Brand and Reputation?
Your Brand is your best asset. Our Audience Listening Service and analytics can help you define the best strategies for managing negative comments or press. Together, we can correct any prevailing misunderstandings or misrepresentations of your brand.
Your customers may be talking about your company, brands, products or services in potentially hundreds of online communities. Our Audience Listening Service can capture positive and negative customer sentiment regarding your business and its offerings. Understanding that sentiment gives you the opportunity to take corrective action to improve the customer experience, excise negative perceptions, and encourage customers to share their positive experiences with others in their communities.
The Gartner Group once noted that “95% of companies collect customer feedback. Yet only 10% use the feedback to improve, and only 5% tell customers what they are doing in response to what they heard.”
We’d like to put you on the winning side of that equation.
- Continuously monitor social media, blogs, message boards and online press for mentions of your company, employees, brands, products, competitors and more
- Comprehensive details of each mention, including source, title and date published, when available
- Analysis of customer sentiment via positive, negative or neutral mentions
- Activity and Trend reports
Safeguard Your Reputation
We could quote you numbers, but suffice to say the growth of blogs, forums and social media outlets continues. Couple that with the old adage that “bad news travels fast” and it quickly becomes apparent that one negative story or scary rumor can seriously damage a brand or company. Our comprehensive framework of existing and proprietary monitoring techniques will keep you informed of whatever is being said, good or bad, in real time.
Your reputation is your most important asset. Taking a proactive approach to control how you’re perceived on the web can protect your credibility and bottom line.
How We Can Help
- Continuously monitor social media, blogs, message boards and online press for early detection of potential reputation issues
- Timely alerts of developing issues
- Make recommendations on how to resolve problems via direct communication
- Build and deploy social media profiles to positively engage and neutralize negative customer sentiment.
- Activity and Trend reports
Edgewire Media was created to assist small and mid-sized businesses achieve market success without the high costs of building their own marketing departments. That’s not to say some of the big guys haven’t needed guidance in negotiating social networks and we’ve provided our expertise to several high profile clients, as well. Whether it’s to expand your message’s reach or protect your company’s image, our goal is to help you fulfill your brand’s promise. We’ve spent years developing a variety of strategic alliances to provide you with a talented, dedicated team and customized program that will help you gain a deeper understanding of consumer opinions, attitudes and behaviors and keep your marketing relevant.
Your success is our success. Edgewire Media is a service conscious organization that believes professionalism, respect, collaboration and transparency are the foundation on which great business relationships are built. We are committed to providing you with the experience, creativity, deep market analysis and insight necessary to help you succeed in the social media arena. And it's our conviction that quality service should be rendered for less than you'd pay a traditional marketing agency, no matter how large or small the assignment. In the end, it's our job to make certain we meet your needs and exceed your expectations. That's our credo. You win, we win.
Questions? We Have Answers
Drop Us A Line
Whether it’s to expand your message’s reach or protect your company’s image, our goal is to help you fulfill your brand’s promise. We’ve spent years developing a variety of strategic alliances to provide you with a talented, dedicated team and customized program that will help you gain a deeper understanding of consumer opinions, attitudes and behaviors and keep your marketing relevant.
How Do You Build Lasting Relationships?
Expand Your Customer Reach
Building Brand Awareness is essential to generating the kind of revenue you expect. EdgewireMedia’s social media management solutions can help your business leverage social networks to improve interaction with established customers and engage new ones.